Data deletion

How to ask Ybyatã to delete personal data, under the LGPD (art. 18, VI). The path depends on who decides about your data; see the Privacy Policy.

If you are a clinic's patient or contact

Your conversations, appointments and records belong to the clinic you spoke with, which is the controller of that data. Ask the clinic directly for deletion. You can also write to contato@ybyata.com with the subject "Exclusão de dados" (data deletion), giving your name, the phone number used on WhatsApp and the clinic's name: we forward the request to the clinic and delete what it determines, including messages, photos, voice notes and the records of AI analyses.

The clinical record is the exception: the law requires the clinic to keep it for 20 years from the last entry (Law No. 13,787/2018), so it cannot be deleted before then. The clinic's financial records are also kept, without identifying you.

If you use the platform or have been in touch with Ybyatã

To delete your platform account or contact details you sent us, write to contato@ybyata.com with the subject "Exclusão de dados", from the registered e-mail. The access records required by the Marco Civil da Internet are kept for 6 months and then deleted.

If you connected your clinic's WhatsApp or ad account

For Ybyatã to stop accessing the account, disconnect it in the platform's settings or remove the "Ybyatã Growth" app from your Meta business account's integrations. Then ask by e-mail for the deletion of the data already brought in.

Timeframe

We confirm receipt within 2 business days and respond within 15 days. When the request depends on the clinic, we tell you it was forwarded and to whom.